The Kelowna Community Theatre relies on dedicated volunteers to donate their time and skills to support the Front of House or guest services of the theatre. Each and every volunteer is important to the theatre operation.
Bartenders work in the bar areas serving beverages to patrons while providing excellent customer service in a fast paced environment. Bartenders are required to check ID’s, handle cash, make change, and could be asked to use debit/credit card machines. A Serving It Right certificate is required for this position.
Mixologists work alongside our bartenders providing mix for patrons that choose a hard liquor option. A Serving It Right certificate is not required for this position.
Concession volunteers work in the Concession area serving various treats and hot and cold non-alcoholic beverages to our patrons. Cleaning, stocking, and organizing the concession is also part of the role. Concession workers are required to handle cash and make change.
Floaters are required to assist in different areas of the theatre including the bar, Concession, mixology, ticket taking or back stage. Floaters may be asked to make change, stock items, help patrons with enquiries, check IDs, or step in if a line becomes too long. A Serving It Right certificate is not required for this position but would be considered an asset.
Ticket takers work closely with the Box Office and scan patron tickets as they enter the venue as well as respond to questions and enquiries. Ticket takers are the first group of smiling faces that patrons encounter when they arrive for their show. Ticket takers must be comfortable using a variety of ticket scanning equipment.
Ushers help patrons to their seats and monitor the auditorium doors during performances. Ushers are asked to become familiar with the auditorium seating charts so they are able to respond to enquiries, manage patron seating issues and latecomers if required.
Merchandisers work closely with the event promoters and performers to promote and sell any merchandise they have at the event including CDs, t-shirts etc. Merchandisers must be comfortable handing cash, making change and could be asked to use debit/credit card machines.
How to volunteer
Volunteers are required to complete annual training, attend monthly meetings and commit to work at least one show within a six-month period. A Criminal Record Check is required to work as a volunteer at the theatre. Other certifications may also be required depending on the role. A minimum age of 19 is required for the Bartenders positions.
An incentive program rewards volunteers for their time based on accumulated hours.