Theatre FAQs

Ticket information
Where do I purchase tickets for events at the Kelowna Community Theatre?

All tickets for mainstage events are sold through the KCT Box Office, located just inside the front doors of the Community Theatre. 

1375 Water St
Kelowna BC

Phone: 250-469-8940

Hours: Mon-Sat 10:00 a.m. - 4:00 p.m.

Do I need to purchase a ticket for my child?

Due to fire regulations, the Kelowna Community Theatre has capacity limits and must have an accurate account of individuals present in the theatre in case of emergency. All patrons regardless of age must have a ticket.  Please contact the box office directly for enquiries regarding a reduced child ticket rate if applicable. 

Box Office: 250-469-8940 |


Can I pick up my tickets at the Kelowna Community Theatre?

Tickets for main stage events are available for pick up at the KCT Box Office located at the front doors of the Community Theatre. The box office is open Monday to Saturday from 10:00am to 4:00pm. On show days, the box office remains open until show time. 

What is the break down of each ticket price? What is a service charge fee?

Ticket Face Value:
Ticket prices are determined by the artist, promoter, or event management. On top of this, the Kelowna Community Theatre attaches a $2.00 plus GST fee to every ticket sold to help finance capital improvements for the facility.

Service Charges:
These are the main source of revenue for the box office. This also includes taxes, and credit card processing fees.

What is the capital improvement fee?

The Kelowna Community Theatre attaches a $2.00 plus GST per person fee to every ticket sold to help finance capital improvements. Previous projects in the past have included upgrades to the sound and lighting systems, stage maintenance, upkeep of the curtains and theatre seats.    

Accessibility & Seating information
I have a diverse ability, what accessibility amenities does KCT provide?
  • The Kelowna Community Theatre has 6 wheelchair accessible seats with 6 companion seats. Visit the Theatre Seating Chart to see where these seats are located.
  • A wheelchair is available upon request. Please call in advance. 
  • Auris Loop Hearing Assist System now available. For more information about the Auris Loop System, visit their website

Visit our Theatre amenities page for further enquires.

How many seats are in the Kelowna Community Theatre?

853 seats.

Which seats are the best seats in the house?

Every seat in the Kelowna Community Theatre feels intimately close to performers and offers great acoustics. The seats that sell out the quickest are in the centre aisles, rows D- J.   

Seating Chart

What are the age restrictions to events at the Kelowna Community Theatre?

All events are all ages unless otherwise specified.

Concession & lobby information
What kind of amenities are available in the lobby?

The lobby features:

  • A bar serving wine, beer, and cider.
  • A concession area serving coffee, tea, water, soft drinks, juice, chips, and an assortment of chocolate bars and candies.
  • Washrooms
  • ATM
  • Water fountain
  • Couch seating  
  • AED on site for medical emergencies
Are drinks allowed in the Kelowna Community Theatre auditorium?

Unless otherwise specified, please enjoy your beverage/snacks purchased from the concession while watching the performance.

No outside food or drink is permitted in the theatre.

When can I purchase items from the bar and concession?

The bar and concession are open before the performance and during the intermission. We accept cash, credit, and debit.

Black Box Theatre
Where is the Black Box Theatre?

The Black Box Theatre is a smaller venue for a more intimate setting. It is located towards the back of the Theatre with the entrance in the parking lot behind the building.

Theatre etiquette
What are some helpful hints to make the most of my theatre experience?

The following are a few helpful hints that will ensure you and everyone around you will enjoy the performance.

  • Turn off all electronic devices including cell phones, pagers, beepers, alarms and all other devices so as not to disturb the performers or other audience members.
  • Please do not text message as the screen lights up and disrupts the show for those around you.
  • Avoid the use of scented products, as other audience members may be allergic.
  • Please remove any hats to allow the person in the seat behind you to fully enjoy the show.
  • Please sit in the seat you are assigned so you do not cause confusion for other audience members. 
  • Do not place your feet on the seat in front of you.
  • No outside food or drink permitted in the theatre. Refreshments and snacks may be purchased from the concession during intermission.
  • All concession and bar drinks and snacks are allowed in the auditorium unless otherwise specified.
  • Photography of any kind, particularly flash photography is not permitted during a performance. Audio and video recordings are strictly forbidden under copyright laws.
  • If there is a situation that requires attention, please speak to the Front of House Manager.
Late Patron Arrivals
  • Plan to arrive at least 30 minutes to a hour prior to show time to allow you to park your car, purchase refreshments, and find your seat before the show starts. The time posted on your ticket is the time the performance begins.
  • Please note that any number of various events may be occurring within the downtown on any given show night.  It is advised that you give yourself ample time to find parking and get into the theatre in time for the show.  
  •  Entering the theatre after a performance has begun is particularly disturbing to both the performers and the audience. It is the policy that latecomers are seated during a break in the performance at the discretion of the Front of House staff. To avoid disruptions, latecomers may be asked to sit at the back if seating is available until intermission.
  • If you need to leave the theatre during the performance for any reason, you may have to wait until the intermission to return to your seat.
  • If there is a situation that requires attention, please speak to the Front of House Manager.
Lost & found
I may have left something at the theatre, how can I check to see if it's been turned in?

Please email or call 250-469-8944 if you have lost an item.  Provide us with your name, phone number and/or email address and a description of your lost item.  Once we have received your message, we will check our lost and found items and get back to you as soon as possible.