Theatre FAQs
Where do I purchase tickets for events at the Kelowna Community Theatre?
Tickets for mainstage events are available through https://theboxoffice.ca, which operates from the Box Office located just inside the front entrance of the Kelowna Community Theatre.
Address
Kelowna Community Theatre
1375 Water Street
Kelowna, BC V1Y 0B4
Phone
250-469-8940
Box Office Hours
Monday to Friday: 10:00 a.m. – 3:00 p.m.
On show days:
- Weekdays: Opens 2 hours before performance time
- Weekends: Opens 3 hours before performance time
Yes. Due to fire regulations, the Kelowna Community Theatre must maintain an accurate record of all individuals in attendance for emergency purposes. Every patron, regardless of age, is required to have a ticket.
If you're attending with a child, please contact the Box Office to enquire about child ticket pricing, which may be available depending on the event.
📞 250-469-8940
📧 [email protected]
Yes! Tickets for main stage events can be picked up at the Box Office, located at the front entrance of the Kelowna Community Theatre.
- Weekday Hours: Monday to Friday, 10:00am – 3:00pm
- Performance Days:
- Weekdays: Box Office staff are available 2 hours before showtime.
- Weekends & Holidays: Box Office staff are on site 3 hours before showtime.
We recommend arriving early to avoid queues and ensure a smooth experience. If you have any questions about your tickets or need assistance, our friendly Box Office team is happy to help.
Ticket Face Value
Ticket prices are set by the artist, promoter, or event organiser. In addition, the Kelowna Community Theatre applies a $2.25 fee plus GST to each ticket to support capital improvements to the facility.
Service Charges
Service charges cover the operational costs of the Box Office. They include taxes, credit card processing fees, and other administrative expenses. These charges are the primary source of revenue for the Box Office.
The Kelowna Community Theatre adds a $2.25 fee plus GST to every ticket sold. This fee helps fund capital improvements to the venue, ensuring a safe, comfortable, and high-quality experience for all patrons.
Past projects supported by this fee include:
- Upgrades to the sound and lighting systems
- Stage maintenance
- Refurbishment of curtains and theatre seating
Your contribution helps keep the theatre vibrant and performance-ready for our community.
Kelowna Community Theatre is committed to creating an inclusive and welcoming experience for all patrons. Accessibility amenities include:
Wheelchair Seating
- 6 wheelchair-accessible seats, each paired with a companion seat
- Visit the Theatre Seating Chart to see where these seats are located.
Wheelchair Availability
- A wheelchair is available upon request. Please call ahead to arrange support.
Auris Loop Hearing Assist System
- This system enhances sound clarity for patrons with hearing aids.
- Learn more on the https://aurisloop.com
Additional Amenities
- Visit our # for more information or to enquire about specific needs.
Box Office Contact
250-469-8940
[email protected]
Visit our Theatre amenities page for further enquiries.
The Kelowna Community Theatre has a total of 853 seats, which includes:
- 6 wheelchair-accessible seats
- 6 companion seats located beside the accessible seating
Visit the Theatre Seating Chart to see where these seats are located. If you have specific accessibility needs, please contact the Box Office in advance so we can assist you.
Every seat in the Kelowna Community Theatre offers excellent acoustics and an intimate connection to the performance. However, the seats that tend to sell out the fastest are located in the centre aisles, rows D to J, as they offer a direct view of the stage and are highly sought after by regular patrons.
If you have specific seating preferences or accessibility needs, please contact the Box Office for assistance.
250-469-8940
[email protected]
Seating Chart
Events at the Kelowna Community Theatre are generally open to all ages, unless otherwise specified by the event organizer.
Please note:
Kelowna Community Theatre is a rental venue, and age restrictions are determined by the producing company, not by the theatre itself. If you're unsure whether an event is suitable for a particular age group, we recommend checking the event listing or contacting the Box Office directly.
📞 250-469-8940
📧 [email protected]
The lobby offers a variety of amenities to enhance your visit:
Bar & Concession Service
- Wine, beer, and cider available for purchase
- Coffee, tea, water, soft drinks, juice
- Chips, chocolate bars, and assorted candies
Facilities
- Washrooms
- Water fountain
- ATM
- Couch seating for comfort
❤️ Safety
- An AED (Automated External Defibrillator) is available on-site for medical emergencies
If you have specific questions about amenities or accessibility, please contact the Box Office:
📞 250-469-8940
📧 [email protected]
Yes—unless otherwise specified, you are welcome to enjoy beverages and snacks purchased from the concession while watching the performance.
🚫 Please note:
Outside food and drink are not permitted in the theatre.
If you have questions about concessions or event-specific policies, feel free to contact the Box Office:
📞 250-469-8940
📧 [email protected]
The bar and concession are open:
- Before the performance
- During intermission (when applicable)
We accept cash, credit, and debit for all purchases.
If you have questions about available items or service times for a specific event, feel free to contact the Box Office:
📞 250-469-8940
📧 [email protected]
The Black Box Theatre is a smaller, more intimate performance space within the Kelowna Community Theatre complex. It is located towards the back of the building, with its entrance accessible from the parking lot behind the theatre.
For directions or accessibility assistance, please contact the Box Office:
📞 250-469-8940
📧 [email protected]
The following are a few helpful hints that will ensure you and everyone around you will enjoy the performance.
- Turn off all electronic devices including cell phones, pagers, beepers, alarms and all other devices so as not to disturb the performers or other audience members.
- Please do not text message as the screen lights up and disrupts the show for those around you.
- Avoid the use of scented products, as other audience members may be allergic.
- Please remove any hats to allow the person in the seat behind you to fully enjoy the show.
- Please sit in the seat you are assigned so you do not cause confusion for other audience members.
- Do not place your feet on the seat in front of you.
- No outside food or drink permitted in the theatre. Refreshments and snacks may be purchased from the concession during intermission.
- All concession and bar drinks and snacks are allowed in the auditorium unless otherwise specified.
- Photography of any kind, particularly flash photography is not permitted during a performance. Audio and video recordings are strictly forbidden under copyright laws.
- If there is a situation that requires attention, please speak to the Front of House Manager.
- Plan to arrive at least 30 minutes to a hour prior to show time to allow you to park your car, purchase refreshments, and find your seat before the show starts. The time posted on your ticket is the time the performance begins.
- Please note that any number of various events may be occurring within the downtown on any given show night. It is advised that you give yourself ample time to find parking and get into the theatre in time for the show.
- Entering the theatre after a performance has begun is particularly disturbing to both the performers and the audience. It is the policy that latecomers are seated during a break in the performance at the discretion of the Front of House staff. To avoid disruptions, latecomers may be asked to sit at the back if seating is available until intermission.
- If you need to leave the theatre during the performance for any reason, you may have to wait until the intermission to return to your seat.
- If there is a situation that requires attention, please speak to the Front of House Manager.
If you’ve lost an item at the Kelowna Community Theatre, please contact us with the following details:
- Your name
- Your phone number and/or email address
- A description of the lost item
📧 Email: [email protected]
📞 Phone: 250-469-8944
Once we receive your message, we’ll check our Lost and Found and get back to you as soon as possible.