Theatre FAQs

Ticket information

Where do I purchase tickets for events at the Kelowna Community Theatre?

The Kelowna Community Theatre presently does not have a staffed box office for selling tickets. Below is a list of local box office companies that provide tickets to the majority of events held at the theatre. Please refer to the Upcoming events page to find out which box office the event you are interested in is using.  

These local Box Office companies provide Will Call ticket pick up and at door sales one hour prior to the start of the event at the Kelowna Community Theatre. If you would like to pick up your tickets earlier, please go directly to the box office location.

Select Your Tickets Box Office
Prospera Place
1223 Water Street
Hours: M-F 8:30 a.m. - 5:00 p.m., Sa. 10:00 a.m. - 5:00 p.m.

Kelowna Tickets
100-2600 Enterprise Way
Hours: M-Sa. 9:00 a.m - 5:00 p.m.

Do I need to purchase a ticket for my child?

Due to fire regulations, the Kelowna Community Theatre has capacity limits and must have an accurate account of individuals present in the theatre in case of emergency. All patrons regardless of age must have a ticket.  Please contact the specific ticket seller directly for enquiries regarding a reduced child ticket rate if applicable. Ticket sellers are listed on our upcoming events calendar by clicking on each show.

Can I pick up my tickets at the Kelowna Community Theatre?

Any Will Call tickets can be picked up one hour prior to the start of the event from the Kelowna Community Theatre unless otherwise stated. The Kelowna Community Theatre does not have any tickets on site during regular business hours. For any ticket related questions, please contact the ticket seller specific to each show. Ticket seller contact information can be found on each show listing page found in our event calendar.

What is the break down of each ticket price? What is a service charge fee?

The Kelowna Community Theatre presently does not have a staffed box office for selling tickets. The local box office companies that provide tickets to the majority of events at the Kelowna Community Theatre have different service fee charge structures. A generic breakdown is as follows:

Ticket Face Value:
Ticket prices are determined by the artist, promoter, or event management.

Service Charges:
These are the main source of revenue for the box office company. This also includes taxes, credit card processing fees, and capital improvement fee for the facility.  

What is the capital improvement fee?

The Kelowna Community Theatre attaches a $1.75 plus gst per person fee to every ticket sold to help finance capital improvements. Previous projects in the past have included upgrades to the sound and lighting systems.   

Seating information

I have a diverse ability, what accessibility amenities does KCT provide?
  • The Kelowna Community Theatre has 6 wheelchair accessible seats with 6 companion seating. Visit the Theatre Seating Chart to find where these seats are located.
  • A wheelchair is available at request.
  • Hearing assistance devices are available by request

Visit our Theatre amenities page for further enquires.

How many seats are in the Kelowna Community Theatre?

853 seats.

Which seats are the best seats in the house?

Every seat in the Kelowna Community Theatre feels intimately close to performers and offers great acoustics. The seats that sell out the quickest are in the centre aisles, rows D- J.   

Seating Chart

What are the age restrictions to events at the Kelowna Community Theatre?

All events are all ages unless otherwise specified.

Concession & lobby information

What kind of amenities are available in the lobby?

The lobby features:

  • A cash bar serving wine, beer, cider and highballs.
  • A concession area serving coffee, tea, water, soft drinks, juice, chips, and an assortment of chocolate bars and candies.
  • Washrooms
  • ATM
  • Water fountain
  • Couch seating  
  • AED on site for medical emergencies
Are drinks allowed in the Kelowna Community Theatre auditorium?

Yes, unless otherwise specified, please enjoy your beverage while watching the performance.

When can I purchase items from the bar and concession?

The bar and concession are open before the performance and during the intermission. Please note that all sales are cash only.

There is an ATM in the theatre lobby available for cash withdrawals.

Black Box Theatre

Where is the Black Box Theatre?

The Black Box Theatre is a smaller venue for a more intimate setting. It is located towards the back of the Theatre with the entrance in the parking lot behind the building.

Theatre etiquette

What are some helpful hints to make the most of my theatre experience?

The following are a few helpful hints that will ensure you and everyone around you will enjoy the performance.

  • Turn off all electronic devices including cell phones, pagers, beepers, alarms and all other devices so as not to disturb the performers or other audience members.
  • Please do not text message as the screen lights up and disrupts the show for those around you.
  • Avoid the use of scented products, as other audience members may be allergic.
  • Please remove any hats to allow the person in the seat behind you to fully enjoy the show.
  • Please sit in the seat you are assigned so you do not cause confusion for other audience members. 
  • Do not place your feet on the seat in front of you.
  • No outside food or drink permitted in the theatre. Refreshments and snacks may be purchased from the concession during intermission.
  • All concession drinks and bar drinks in plastic cups provided by staff are allowed in the auditorium.
  • No food is permitted into the auditorium.
  • Photography of any kind, particularly flash photography is not permitted during a performance. Audio and video recordings are strictly forbidden under copyright laws.
  • The theatre does not allow 'babies in arms' into the auditorium - everyone entering the theatre must have a ticket.
  • If there is a situation that requires attention, please speak to the Front of House Manager.
Late Patron Arrivals
  • Plan to arrive at least 30 minutes to a hour prior to show time to allow you to park your car, purchase refreshments, and find your seat before the show starts. The time posted on your ticket is the time the performance begins.
  • Please note that any number of various events may be occurring within the downtown on any given show night.  It is advised that you give yourself ample time to find parking and get into the theatre in time for the show.  
  •  Entering the theatre after a performance has begun is particularly disturbing to both the performers and the audience. It is the policy that latecomers are seated during a break in the performance at the discretion of the Front of House staff. To avoid disruptions, latecomers may be asked to sit at the back if seating is available until intermission.
  • If you need to leave the theatre during the performance for any reason, you may have to wait until the intermission to return to your seat.
  • If there is a situation that requires attention, please speak to the Front of House Manager.

Lost & found

I may have left something at the theatre, how can I check to see if it's been turned in?

Please contact our Front of House Manager Brian Bergvinson  // 250-469-8941 if you have lost an item.  Leave a message with your name, phone number and/or email address and a description of your lost item.  Once we have received your message we will check our lost and found items and get back to you as soon as possible.